Phenix Health is a mixed billing Telehealth practice and our fees are based on the type of practitioner seen and the length of consultation. Your Medicare card is required at the time of booking, and credit card will be collected by Phenix Health’s call centre team, with payment processed following the consultation. Phenix will process your Medicare claim and funds deposited directly into your account by Medicare.

Fee Schedule

Nurse Practitioner (NP):

• Short Consultation: Gap fee of $35.00 ($53.55 total consultation fee less $18.55 (Item 82205) Medicare Benefit for eligible patients)
• Long Consultation: Gap fee of $35.00 ($70.15 total consultation fee less $35.15 (Item 91179) Medicare Benefit for eligible patients)

General Practitioner (GP):

• Short Consultation: Gap fee of $45.00 ($84.10 total consultation fee less $39.10 (Item 91800) Medicare Benefit for eligible patients)
• Long Consultation: Gap fee of $45.00 ($120.75 total consultation fee less $75.75 (Item 91801) Medicare Benefit for eligible patients)

To secure your booking, our triage team will collect your credit card details and confirm your appointment time and pharmacy details. They will call you from either a 07, 02, or 03 prefix within 15 mins. Our GPs and Nurse Practitioners will call from a ‘No Caller ID’ to your mobile.

Services Offered

● Prescriptions

• Including Medicinal Cannabis and Nicotine (Vaping products)
• Note that Schedule 8 Controlled Drug medications and drugs of addiction cannot be prescribed via telehealth. This includes codeine, S8 drugs, opioids, or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. It is not possible for our GPs to provide any S8 medications. Please do not proceed to book a video consultation if you are seeking such medication as your consultation fee with the GP will not be refunded.

● Short and long consultations with General Practitioners or Nurse Practitioners - Via Video/Phone

● Medical Certificates

● Referrals to all specialists and mental health providers

● Radiology and pathology referrals

Our experienced trained telehealth General Practitioners and Nurse Practitioners can treat conditions via video/phone such as:

● COVID-19 testing consult

● Respiratory condition testing

● Allergies

● Vertigo

● Pain management

● Chronic Disease management

● Anxiety and Depression

● Asthma Management

● Cold & Flu

● Drug and Alcohol Addiction

● Ear, Nose & Throat

● Eye Issues

● Headaches and Migraines (prescriptions for opioids and S8 drugs are not permitted through telehealth)

● Injuries

● Mental Health Issues

● Nausea & Vomiting

● Sexual Health conditions

● Skin

● UTI

Phenix Telehealth is the preferred and trusted service by Ambulance Victoria and other government bodies, including referral through PHNs and over 4,500 Pharmacies Australia-wide. We collaborate with all GPs and Pharmacies and we are able to offer this software and service for their own clinics and patients.